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For your convenience, we've outlined our Customer Service policies and some general tips below:
Company
Security
Privacy
Mailing Preferences
E-mails
Orders
Order Confirmation
Inquiries about Your Order
Our Guarantee
Return Policy
Canceling an Order
Payment Options
Sales Tax
Shipping
Shipping Options
Shipping Charges
Post Office Boxes
Other Delivery Information
Website
Product Search
Clearance
Errors
Security
Please see our security policy.
Privacy
Please see our privacy policy.
Mailing Preferences
We never share your mailing address with any other companies, persons, or entities.
E-mails
If you choose to opt-out or unsubscribe from our promotional e-mails, we will stop sending them to you. Please review our complete privacy policy.
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Order Confirmation
Customers who place an online order will receive an initial e-mail confirmation shortly after the order is placed. The e-mail confirmation will list all the items in your order, the amount of the order, and the shipping address for the order. You will also receive a second e-mail confirmation when your order is shipped.
If you are sending items as a gift, all e-mails and letters will be sent to you, the purchaser.
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Inquiries about Your Order
You may go online to Order Status to view your order history. After you have received your ship confirmation e-mail with your tracking number, you can track your order at Order Tracking.
You may contact our Customer Service department by e-mail or phone if you have any questions about your order.
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Our Guarantee
We offer a 30-Day 100% Satisfaction Guarantee. Within 30 days of receipt of your
order, if you are not fully satisfied in every way, you may return your item(s)
for exchange, replacement or refund of purchase price. See our Return Policy for complete details.
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Return Policy
Our Return Policy can be found here.
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Canceling an Order
You may make any changes that are needed at any time before you submit the order. See How to Make Corrections to your Order. However, once you have completed the online checkout process and have submitted your payment information, we are unable to make any changes to your order. If you do receive an item that is defective, see our Return Policy. If you have any problems with your order, please contact Customer Service.
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Payment Options
We accept Visa, Mastercard, American Express and Discover Card. We also accept PayPal and Google Checkout.
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Sales Tax
We charge 9.0% sales tax on all orders shipped within WA state (including shipping charge, by law). Sales tax will appear in your order total upon checkout.
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Shipping Options
 
We ship only within the United States. We offer standard Ground shipping for online orders, which ship via UPS Ground or USPS Priority Mail.
If you require expedited shipping (additional charges apply), please contact Customer Service before placing your order online.
Please note: "Delivery times" shown below are from the time your order leaves our door. Allow an additional 1 to 3 business days for the internal processing and packing of your order.
- UPS Ground Delivery
Delivery time is 2-6 business days, depending on shipping destination. (see chart here)
- USPS Priority Mail Delivery
Used for orders weighing under 4 lbs. Priority Mail usually takes 2 to 3 days for delivery.
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Shipping Charges (standard shipping)
| Order Amount |
Shipping Charge |
| Under $15.00 |
$5.95 |
| $15.00 to $24.99 |
$6.95 |
| $25.00 to $49.99 |
$7.95 |
| $50.00 to $74.99 |
$9.95 |
| $75.00 to $99.99 |
$11.95 |
| $100.00 to $149.99 |
FREE |
| $150.00 to $299.99 |
FREE |
| $300.00 + |
FREE |
If you require expedited shipping (additional charges apply), please contact Customer Service before placing your order online.
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Post Office Boxes
USPS will deliver to a PO Box. However, UPS requires a physical address for delivery.
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Other Delivery Information
Items ship within 1-3 days.
Most orders will ship in one box. If you order is large, and is shipped in multiple boxes, you will receive a tracking number for each box.
We take great care to ensure your merchandise arrives at its destination. Please help us by providing a complete and correct delivery address.
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Product Search
You can shop for a product on our site in several ways:
Using the "Categories" tabs at the top of the page, you can view a list of all products within a category. By clicking on the image, item name, or "(more details)" in the descriptions, you will be directed to the item detail screen, with larger images and all details about the item.
On the right side of the page, you will find an area to search by price range. You will find this convenient when searching for a gift within a particular budget.
Don't want to browse? Try our "Search" box at the top of the page by entering a descriptive word or product name. If you leave the box empty and click Search, you will be taken to a detailed search page and a listing of all products.
You can also see a site map of all products for sale by clicking "Product Site Map" in the navigation section on the left side of the page.
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Clearance
During our close-out sales, merchandise is at significant savings online. Quantities are limited.
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Errors
We strive to provide accurate, up-to-date product and price information on our web site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technical errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions – including after an order has been submitted – and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience.
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